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Passenger Information



US Customs and Border Protection (USCBP) officers no longer accept oral declarations of US or Canadian citizenship from those traveling by land or sea.

Please visit the USCBP website for up-to-date information on required travel documents.

Boarding & Disembarkation

Strict security measures are in place to ensure a smooth boarding and disembarking process.


Passengers embarking in Vancouver should allow approximately one hour for examination of travel documents and luggage screening. Most ship embarkations begin at approximately 1 pm. Passengers are also encouraged to check travel documents before arriving at the terminal to avoid unnecessary waiting.

Passenger Screening

Once passengers arrive at the Canada Place cruise terminal and are ready to board, they must go through passenger screening. At this point, passengers are required to provide attendants their cruise ticket and identification. If they leave the secure area after check-in, they must pass through passenger-screening again.


Identification and boarding information is verified and entered into the computer systems by cruise line staff in exchange for a boarding card. Prior to boarding, all passengers are required to complete a declaration card and clear US customs operated by US Customs and Border Protection.


Passengers who are disembarking in Vancouver are required to complete a declaration card and clear Canadian customs operated by the Canada Border Services Agency. Baggage can be claimed in the customs area in the terminal. Complimentary, individual baggage carts are readily available. For those being picked up, please note that the private car pickup location is different from the private car drop-off location.

Other Services

The facility and services at the Port Metro Vancouver’s cruise ship terminal at Canada Place are designed to enhance your travel experience.

Ground Transfers

At the terminal you will find connections to your post-cruise destinations via pre-arranged bus transfers and shore tours, taxi, limousine, airport and hotel shuttles with or without sightseeing, and bus service to Victoria. Nearby connections include public transit and floatplane and helicopter service to Vancouver Island destinations and Seattle. Advanced transportation reservations are recommended. See Transportation & Parking to learn more.

Car Rentals

A selection of car rental agencies offer rentals with shuttle service to nearby pick-up locations. See Transportation & Parking to learn more.

Baggage Storage

Baggage handling is worry-free. Baggage can be checked upon arrival with the longshore staff at the cruise terminal for direct delivery to the passenger's cabin. Longshore staff begin receiving baggage at 10:30am. Passengers disembarking in Vancouver are able to claim their baggage in the Customs area in the terminal. Complimentary, individual baggage carts are readily available. Priority Baggage provides storage services at Canada Place and can be reached at 604-683-3696. See Priority Baggage to learn more. For security reasons, short-term baggage storage is available to cruise passengers only.

Convenience Shopping

Binoculars are for sale at the terminals to help you better enjoy the spectacular West Coast scenery.

Wheelchair/Scooter Rentals

Last minute Scooter/Wheelchair rental is available from Care Vacations in the main lobby of Canada Place. Prior arrangements for either terminal may also be made by calling 1-877-478-7827.

Learn more


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